Frequently Asked Questions
Everything you need to know about our luxury beauty services and products.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our customer service team to initiate a return request.
Are BY TERRY products cruelty-free?
Yes, we are committed to ethical beauty. BY TERRY does not test any of its products or ingredients on animals, and we comply with all international safety and quality standards.
Do you offer international shipping?
We ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your delivery address.
How do I choose the right shade for my skin tone?
You can use our online Shade Finder tool or consult our digital beauty experts via live chat for personalized recommendations on foundations, concealers, and powders.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as Klarna and Apple Pay for your convenience.